Troubleshooting with a Capital T

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Sharing a Few Troubleshooting Tips

With updates to browsers and the GSuite happening at lightening speed, I sometimes have to solve computer issues on a daily basis.

Today I'm sharing a few troubleshooting tips for you and your students that can make mobile learning in the classroom a bit easier.

Tip #1 - Enable Flash for recording or viewing videos
Sometimes you or your students will get the dreaded puzzle piece screen. This is because Adobe Flash is not being allowed on the site.


Here is the quick fix.  Click on the puzzle piece and then click on allow.


Here is more of a long term fix. Click on the lock and secure area to the left of the URL (omni box) and then click on always allow on this site. Finally reload the page and Flash will run.


Tip #2 - If you get a blocked site screen, one thing to try is to make sure your connection is secure. Add https:// at the beginning of the url to give yourself a secure connection. You may also have to add www. at the beginning of the URL.




Tip #3 - If sites aren't loading correctly or if you are seeing a different search page or new tab page than what you usually do, try this. Click on the three dots in the top right corner (this might also be a circle with an explanation point), and go to more tools and extensions. Disable or delete any extensions that you are not familiar with or that you have added. Extensions often can cause issues with webpages loading correctly.



Tip #4 -  Too many extensions on your Chrome browser can cause your pages to load slowly or to not load at all.  Use the extension Extensity to quickly enable and disable extensions. 

Tip #5 - If you are seeing issues with your Chromebook or laptop working slowly or shutting down randomly, check to make sure your device has at least 10% battery. If not, plug it in. 

Another thing to check is to make sure you have the latest version of Chrome. Type chrome:chrome in the omni box and then allow your browser to update. Restart your computer and you will be good to go.





Hopefully these few troubleshooting tips were helpful. Do you have a troubleshooting trick that you use? Please share it with us.

Comments

Jeremy Kautz said…
Thanks for sharing all the trade secrets. It was fun learning together last year and I remember some of these being part of your secret arsenal for troubleshooting.
October 18, 2017 at 1:35 PM
Anonymous said…
Super great hints. Thanks so much Deb.
October 18, 2017 at 5:50 PM
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